Privacy Policy
Last updated: 6 July 2026
How A2B Network collects, uses, and protects your information when you use our free, impartial connectivity advice website.
Overview & Scope
A2B Network ("we", "us", "our") operates a2bnetwork.uk, a free, impartial resource providing UK connectivity advice and guidance across broadband, Wi-Fi, VoIP, mobile, smart home, IoT, and business connectivity topics. We do not sell, supply, or broker any products, equipment, or telephony services, and we do not take commission from any provider.
This Privacy Policy explains what information we collect when you visit our website or interact with our YouTube channel and social media pages, how we use that information, who we may share it with, and what rights you have over your personal data under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all visitors of a2bnetwork.uk, anyone who submits an enquiry through our Contact page, and anyone who interacts with our content on YouTube, Facebook, Instagram, or X. It does not apply to third-party websites you may reach through links on our site, each of which will have its own privacy practices.
By continuing to use our website, you accept the practices described in this policy. If you do not agree with any part of it, please stop using the site and contact us at info@a2bnetwork.uk with any questions or concerns.
Information We Collect & How We Use It
When you submit an enquiry through our Contact page, we collect your name, email address, and the content of your message, along with the date and time of submission. This information is used solely to respond to your enquiry and is not added to any marketing list unless you separately opt in.
We retain contact form submissions for as long as reasonably necessary to handle your enquiry and any follow-up, after which they are deleted or anonymised.
If we offer a newsletter or email update sign-up, we collect your email address and, where provided, your name. This is used only to send you the content you have requested and is never shared with third parties for their own marketing purposes.
You can unsubscribe at any time using the link included in every email, or by contacting us directly.
We use analytics tools such as Google Analytics to understand how visitors use our website, including pages visited, time spent on site, device type, and general geographic location (at country or city level, not precise location). This data is aggregated and does not directly identify you.
Full detail on the specific cookies we use, and how to manage or disable them, is provided in the Cookies & Tracking Technologies section below.
Where our website embeds YouTube videos or links to our Facebook, Instagram, or X profiles, those platforms may set their own cookies and collect data according to their own privacy policies, independent of A2B Network. We encourage you to review their respective privacy policies for full detail.
Comments, messages, or interactions you make directly on our YouTube channel or social media pages are governed by that platform's terms, not this policy.
Like most websites, our server and analytics tools automatically log certain technical information whenever you visit, including your IP address, browser type and version, operating system, referring website, and pages viewed. This is used for security, troubleshooting, and understanding site performance, and is not used to personally identify individual visitors.
We process personal data for the following purposes: responding to enquiries (legal basis: legitimate interests, and consent where you initiate contact), sending newsletter content you have requested (legal basis: consent), understanding and improving website performance (legal basis: legitimate interests), and maintaining the security of our website (legal basis: legitimate interests).
We do not use your personal data for any automated decision-making or profiling that produces legal or similarly significant effects.
Third-Party Services, Sharing & Retention
We use a small number of trusted third-party services to operate our website, including our web hosting provider, Google Analytics for website performance measurement, an email service provider for handling contact form submissions and any newsletter communications, and YouTube for embedding video content.
Each of these providers processes data on our behalf under their own privacy and security safeguards, and only to the extent necessary to deliver their service to us.
A2B Network does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We do not receive commission or referral fees from any connectivity provider, and no visitor data is passed to providers or advertisers as part of our advice content.
We retain personal data only for as long as reasonably necessary for the purpose it was collected. Contact form enquiries are typically retained for up to 24 months to allow for follow-up, after which they are deleted or anonymised. Newsletter subscriber data is retained until you unsubscribe or request deletion. Aggregated analytics data may be retained longer, as it does not identify individuals.
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including secure hosting, restricted access to contact form submissions, and use of reputable, security-conscious third-party providers.
However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. In the unlikely event of a data breach affecting your personal data, we will notify affected individuals and the Information Commissioner's Office (ICO) where required by law.
Your Rights & Raising Concerns
Under UK GDPR, you have a number of rights over your personal data. These rights are free to exercise in most cases, and we will respond to any request within one month.
You have the right to request a copy of the personal data we hold about you, along with information about how it is used, who it has been shared with, and how long it will be retained.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
You can request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing and there is no overriding legitimate ground for us to continue. This right does not apply where we have a legal obligation to retain certain data.
You can ask us to restrict how we use your personal data in certain circumstances, such as while a dispute over its accuracy is resolved. You can also object to processing carried out on the basis of legitimate interests, including analytics, at any time.
Where processing is based on your consent and carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, and to have it transferred to another organisation where technically feasible.
To exercise any of the rights above, please contact us at info@a2bnetwork.uk. We aim to resolve any concerns directly and promptly.
If you remain unsatisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection, via ico.org.uk or by calling their helpline.
Children, International Transfers & Policy Updates
A2B Network is intended for a general adult audience and is not directed at children. We do not knowingly collect personal data from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us at info@a2bnetwork.uk and we will take steps to remove it promptly.
Some of the third-party services we use, such as Google Analytics and YouTube, may process data on servers located outside the UK, including in the United States. Where this occurs, we rely on the safeguards those providers have in place, such as Standard Contractual Clauses or equivalent adequacy mechanisms recognised under UK data protection law, to ensure your data continues to receive an appropriate level of protection.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we use, or legal requirements. Any updates will be posted on this page with a revised "last updated" date at the top. We encourage you to review this page periodically to stay informed about how we handle your personal data.
Questions About Your Privacy?
We're happy to explain anything in this policy in plain English — just get in touch.